In the SmartThings mobile app, open the menu in the upper right corner and tap ""My Locations."" Tap the gear icon at the top right of your hub's location to access the location settings. Scroll down to the ""Hubs"" section and tap on your Hub's name, then tap ""Z-Wave Utilities."" Tap ""Join or Leave Existing Z-Wave Network"" and confirm to activate Learn mode on the Hub.

In the SmartThings mobile app, open the menu in the upper right corner and tap ""My Locations."" Tap the gear icon at the top right of your Hub's location to access the location settings. Scroll down and check that your Hub is listed as ""Active"" in the Hubs section. Also check that the LED indicator on the front of the Hub is a solid green and not blinking. At the bottom of the location settings, tap the red ""Remove Location"" button and confirm the removal. This will delete your location, including all devices, settings, and SmartApps. Your Hub will be reset back to a factory default state and you will need the claim code that came with your Hub to re-connect it to SmartThings.

To include a device: Within the SmartThings mobile app, follow these steps to include a new device: 1.Tap Marketplace 2.Under Things, tap Connect New Device 3.The app will say, I’m looking for your new Things… and display a spinning circle 4.While the Hub searches, follow the inclusion process specific to that device •Consult the device's manual for instructions 5.When the device is discovered, the message # Thing(s) Found! will increment, and the device will list below 6.Tap the device to configure it 7.Tap to name the device 8.Tap Select a Room to assign the device to an existing Room or Add a Room 9.Tap Next 10.Follow the in-app prompts to configure the device 11.When you finish configuring the device, tap Done Alternatively, you can include a new device via the following methods: 1.Tap the menu 2.Tap Add Thing 3.Tap Connect New Device OR: 1.Tap My Home 2.Tap the plus icon 3.Tap Add a new: Thing 4.Tap Connect New Device You can also explore and include third-party devices that work with SmartThings, or look for a specific device you want to include: 1.Tap Marketplace 2.Under Things, tap a category (e.g., SmartThings Recommends, Safety & Security, Health & Fitness, etc.) 3.Tap a device category (e.g., Open/Closed Sensors, Motion Sensors, Switches & Dimmers, Light Bulbs, etc.) to see a list of related SmartThings devices and third-party devices that are certified compatible 4.Tap the device manufacturer 5.Tap the device 6.Tap Connect Now 7.The app will indicate that the Hub is looking for a device of that type or name 8.While the Hub searches, follow the inclusion process specific to that device •Consult the device's manual for instructions 9.The app will indicate that the Hub found the device and direct you to configure it 10.Tap to name the device 11.Tap Select a Room to assign the device to an existing Room or Add a Room 12.Tap Next 13.Follow the in-app prompts to configure the device 14.When you finish configuring the device, tap Done To view your included devices: In the SmartThings mobile app: 1.Tap My Home 2.Tap Things 3.All your included devices will list here 4.Select a device to see more details, like its current status, recent activity, and associated SmartApps After selecting a device, tap the gear icon to edit, configure, or remove the device. Tip: When including Z-Wave devices, start with the powered devices (repeaters) nearest the Hub and then work your way out. Next, connect battery-powered devices working from the Hub out. This will create the ideal mesh network.

Z-Wave devices require a separate command and physical confirmation from the device itself (usually a button press) in order to be reset (or ""excluded"") and removed from a controller (like the SmartThings Hub). Before removing a Z-Wave device, make sure you’ve uninstalled any configurations or SmartApps associated with the device. Note: In order to exclude a Z-Wave device, you must have the physical device with you and be within range of the SmartThings Hub. Removing and excluding a device that is already connected Your Hub will enter exclude mode automatically when you remove a Z-Wave device via the Things page (iOS and Android only). When prompted, execute the required button press or exclusion process as outlined by the device's user guide. 1.Tap My Home 2.Tap Things 3.Tap the device you wish to remove 4.Tap the gear icon 5.Tap Remove 6.Confirm removal of the device 7.When prompted, execute the proper exclusion procedure to remove the device from the mobile app and from the SmartThings Hub. Excluding or resetting a device that is not yet connected to SmartThings (General Device Exclusion) Perhaps you're having trouble adding a Z-Wave device that was previously in use by a SmartThings Hub or another type of Z-Wave controller. Or maybe your new device won’t connect after several attempts. Sometimes a device partially connects, or is partially removed, behind the scenes. Resetting/excluding the device through the General Z-Wave Device Exclusion process will likely fix these problems. Then, you will be able to connect the device as usual. Here are the steps to perform a General Z-Wave Device Exclusion: For iOS users: 1.Tap the menu 2.Tap the Hub 3.Tap Z-Wave Utilities 4.Tap General Device Exclusion 5.When you see the message ""Please follow manufacturer's instructions to remove the Z-Wave device from My SmartThings,"" perform the required exclusion process (e.g., pressing a button on the device) For Android users: 1.Tap the menu 2.Tap the Hub 3.Tap Z-Wave Utilities 4.Tap General Device Exclusion 5.When you see the message ""Please follow manufacturer's instructions to remove the Z-Wave device from My SmartThings,"" perform the required exclusion process (e.g., pressing a button on the device) For Windows users: 1.Tap the three dots at the bottom right 2.Tap Locations 3.Tap Edit 4.Tap your Hub 5.Tap Z-Wave Utilities 6.Tap General Device Exclusion 7.When you see the message ""Please follow manufacturer's instructions to remove the Z-Wave device from My SmartThings,"" perform the required exclusion process (e.g., pressing a button on the device) If the reset is executed successfully, you will see a message that says the device has been successfully removed from SmartThings. You will then be free to connect the device by following these steps. If you're having trouble removing or connecting a Z-Wave device, please email our support team at [email protected].