Here are the steps to put the Hub into learn mode to receive network information from another Z-Wave controller: Prepare the other Z-Wave controller to copy its network information to the Hub. This may be called include, add, transfer, shift, copy, or replicate mode In the SmartThings Classic app, tap the menu (Android) / More (iOS) Tap the Hub Tap Z-Wave Utilities Tap Add Hub to an existing Z-Wave network Tap OK This will start learn mode on the Hub. It may take longer to receive all the network info and load all the devices. Check the other controller for confirmation of whether the transfer was successful. Depending on the other controller, it may not have transferred the primary controller role to the SmartThings Hub, and the Hub may not be able to add new devices. To remove the Hub from the other network and reset it to default, follow the same steps above, but put the other controller in remove or exclude mode instead.

Z-Wave factory reset To reset your Hub's Z-Wave system to factory default settings, you must factory reset the entire Hub. You can factory reset your Hub with steps found below. NOTE: Resetting the Hub will restore factory settings. All device connections, automations, rules, configurations, and SmartApps associated with that Hub will be lost in the reset. All devices connected to your Hub will have to be reset or excluded before they can be reconnected. The steps for resetting and reconnecting each smart device differ. After resetting, you can visit our Things category, find the devices you wish to set up, and follow the guides provided. Remember that you will likely need to reset or “exclude” every device before connecting. A physical factory reset is only possible for the Hub v2 with firmware 17.11 and up. If you have a Hub v1 or a Hub with firmware below 17.11, you can reset your Hub by deleting the Location it is connected to with these steps instead. Need to check your Hub’s firmware version? Find out how here. Follow these instructions to reboot the Hub instead, without doing a full factory reset. To factory reset the Hub: Make sure the Hub is plugged in with the included power and network cables Press and hold the red recessed button on the back of the Hub for 30 seconds. When the LED on the front switches from flashing yellow to solid yellow, release the button Note: If you do not release the button within a few seconds after the LED switches to solid yellow, the Hub may not begin the reset The Hub will take 10-15 minutes to fully factory reset. Once the LEDs on the Hub turn solid green, you should then be able to connect your Hub again. If you lost your original 6-character Welcome Code or are encountering other problems, these articles may help.

To connect a device: In the SmartThings Classic app, follow these steps to connect or include a new device: Tap My Home Under Things, tap Add a Thing at the bottom of your Things list The app will say Looking for devices… While the Hub searches, perform the connection/inclusion process specific to that device Consult the device's manual for instructions When the device is discovered, it will be listed at the top of the screen Tap the device to rename it and tap Done When finished, tap Save Tap Ok to confirm your added devices Alternatively, you can also explore and connect third-party devices that work with SmartThings, or look for a specific device you want to connect: Tap My Home Under Things, tap Add a Thing at the bottom of your Things list Tap Add device manually Tap a device category (e.g., from Light Bulbs, Locks, Outlets, Thermostats, etc.) to see a list of related SmartThings devices and third-party devices that work with SmartThings Select your device Tap Connect Now The app will indicate that it’s looking for the device While the Hub searches, perform the connection/inclusion process specific to that device Consult the device's manual for instructions When the device is discovered, it will be listed at the top of the screen Tap the device to rename it and tap Done Tap Done again Tap Save Tap Ok to confirm your added devices OR: Tap Marketplace Under Things, tap a device category (e.g., from Light Bulbs, Locks, Outlets, Thermostats, etc.) to see a list of related SmartThings devices and third-party devices that work with SmartThings Select your device Tap Connect Now The app will indicate that it’s looking for the device While the Hub searches, perform the connection/inclusion process specific to that device Consult the device's manual for instructions When the device is discovered, it will be listed at the top of the screen Tap the device to rename it and tap Done Tap Save Tap Ok to confirm your added devices If you’re having trouble connecting your device, it may need to be reset. Consult the device’s manual for reset instructions or visit our Support Help Center for information about how to reset compatible devices.

How to exclude Z-Wave devices in SmartThings Classic Z-Wave devices require a separate command and physical confirmation from the device itself (usually a button press) in order to be reset (or ""excluded"") and removed from a controller (like the SmartThings Hub). Before removing a Z-Wave device, make sure you’ve uninstalled any configurations or SmartApps associated with the device. Note: In order to exclude a Z-Wave device, you must have the physical device with you and be within range of the SmartThings Hub. Removing and excluding a device that is already connected Your Hub will enter exclude mode automatically when you remove a Z-Wave device via the Things page (iOS and Android only). When prompted, execute the required button press or exclusion process as outlined by the device's user guide. In the SmartThings Classic app: Tap My Home Tap Things Tap the device you wish to remove Tap the gear icon Tap Remove Confirm removal of the device When prompted, execute the exclusion procedure to remove the device from the mobile app and from the SmartThings Hub